As we continue to navigate these challenging times, we want to assure our plan participants that the AFTRA Retirement Fund will be processing and disbursing monthly pension payments as regularly scheduled each month. If you are enrolled to receive your monthly payments via Direct Deposit/Electronic Fund Transfer (EFT), your pension payment should be reflected in your financial records on the first business day of the month. For all payments distributed via standard USPS mail, please allow an additional 3-5 business days to receive your benefit payment.
To speak with a Participant Services representative directly, call toll free at (800) 562-4690 between the hours of 9 a.m. to 6 p.m. Eastern Time Monday through Friday. We strongly encourage callers to leave a detailed message which includes your name, your AFTRA Retirement Fund number, and the reason for your call and a representative will return your call within the next 3-5 business days. Alternatively, participants may also email Participant Services at firstname.lastname@example.org.
We remain committed to providing timely service to participants while prioritizing the health of employees, participants and their loved ones.