Full Story: The safety and health of our participants, employees and their families is a top priority for the AFTRA Retirement Fund. Effective Monday, our offices will be restricted for all visitors, including Plan participants. In addition, we will have limited staff available to answer calls; which may result in a higher than normal wait time for callers.
To speak with a Participant Services representative directly, call toll free at (800) 562-4690 between the hours of 9 a.m. to 6 p.m. Eastern Time Monday through Friday. We strongly encourage callers to leave a detailed message which includes your name, your AFTRA Retirement Fund number, and the reason for your call and a representative will return your call within the next 3-5 business days.
Alternatively, at any time, participants may also email Participant Services at firstname.lastname@example.org.
Please note that delivery of UPS and FedEx envelopes and packages are currently suspended to the AFTRA Retirement Fund due to process interruptions and overfilled facilities. This means that mail already in transit byway of UPS and FedEx might be returned to sender. We are therefore requesting that participants use USPS priority, or certified mail, instead to ensure timely delivery to the Retirement Fund.
If you have already shipped envelopes and or packages to the attention of the Fund using UPS and FedEx mailing services, we ask that you contact us to provide the tracking number to the participant services counselor during your call so we can assist in tracking the correspondence.
We remain committed to providing timely service to participants while prioritizing the health of employees, participants and their families.